Help centre

Safety and CNIC verification

Every account is verified with a one-time code sent to its email address, and every user gives a mobile number that is shared with the other party once a booking is confirmed. Guests can add a CNIC for a verified badge, which many hosts require for Instant Book. CNIC images are encrypted, seen only by our verification team, and deleted after the check.

Cancellation options

Each listing shows one of three policies: Flexible, Moderate or Strict. Cancel within 48 hours of booking (and at least 7 days before check-in) and you get everything back whatever the policy. Refunds go back to the wallet, card or bank account you paid with. The full rules, including host cancellations and road closures, are on the cancellation and refund policy page.

Report a concern

Something not right with a stay, a host or a guest? Message us on WhatsApp at +92 336 9099340 or email help@ibnb.com.pk. For emergencies call 15 (police) or 1122 (rescue) first.

Hosting resources

Guides on photographing your place, pricing for Eid and snow weekends, provincial guest-house rules and tax statements are being written and will appear here.