Terms of service

Last updated 10 November 2026. Operated by Muhammad Ibtisam Imran, an individual (sole proprietor) resident in Pakistan.یہ دستاویز انگریزی میں ہے۔ کسی فرق کی صورت میں انگریزی متن معتبر ہوگا۔ سوالات کے لیے واٹس ایپ کریں: +92 336 9099340

1. Who we are

ibnb (آئی بی این بی) at ibnb.com.pk is operated by Muhammad Ibtisam Imran, an individual (sole proprietor) resident in Pakistan ("ibnb", "we", "us"). You can reach us at help@ibnb.com.pk or on WhatsApp at +92 336 9099340.

These terms are a contract between you and ibnb. By creating an account, booking a stay or publishing a listing you accept them. Under the Electronic Transactions Ordinance 2002 your acceptance online is as binding as a signature on paper.

2. What ibnb is, and is not

ibnb is an online marketplace where hosts list places to stay in Pakistan and guests book them. The stay itself is a contract between the guest and the host. We are not a hotel, a travel agent or a party to that contract. We do not own, inspect or manage the properties, and we cannot guarantee that a listing is accurate or that a host or guest will behave as they should.

What we do: verify every account by email code, collect a mobile number for contact after a booking, show hosts' rules clearly before you book, collect the payment on the host's behalf, hold it until the stay has started, and help when something goes wrong.

3. Your account

• You must be at least 18 years old and able to enter a contract under the Contract Act 1872.
• You sign in with a one-time code sent to your email address. Keep that inbox secure; anything done from your account is treated as done by you. Tell us at once if you lose control of it. Your mobile number is shared with the other party once a booking is confirmed, so keep it current.
• One person, one account. Give us a real name. Hosts and guests may ask to see your CNIC or passport at check-in, as Pakistani law requires for guest registers.
• We may suspend or close an account that breaks these terms, is used for fraud, or is reported for unsafe behaviour. We will tell you why unless the law prevents it.

4. Booking and paying

• Prices. Every price is in Pakistani rupees and shown all-in: the nightly rate, any cleaning fee and our guest service fee of 9% of the stay cost. There are no hidden charges at checkout. The host pays a separate host fee of 3%.
• Instant Book. Your dates are held for 30 minutes while you pay. The booking is confirmed the moment the payment succeeds. If you do not pay in time the hold is released.
• Request to book. The host has 24 hours to accept. Once accepted you have 24 hours to pay; the booking is confirmed when the payment succeeds. No money is taken until the host accepts.
• How payment works. You pay ibnb, not the host. Payment is by transfer to ibnb's bank account: Raast or IBFT from any Pakistani bank, JazzCash or Easypaisa app, or an international transfer from abroad. We may add card and wallet checkout later. Each host appoints ibnb as their limited agent to collect the payment; once we have received your money, your payment obligation to the host is met, even if we have not yet paid the host.
• When the host is paid. We hold your money and release it to the host 24 hours after check-in, less the host fee. This is what makes refunds for no-shows, misrepresented listings and host cancellations possible.
• Bank transfers are matched by hand. Use the exact reference shown; a transfer without it may take longer to match. The booking is not confirmed until we have matched the transfer.
• Pay only through ibnb. If a host asks you to pay the rent in cash or to a personal account outside the platform, refuse and report it. Payments made outside ibnb are not protected, cannot be refunded by us, and are grounds for removing the host.

5. Cancellations and refunds

Each listing shows one of three cancellation policies: Flexible, Moderate or Strict. The policy you accepted at booking decides what is refunded if you cancel. Refunds are returned to the method you paid with. The full rules, including the 48-hour grace period after booking, what happens when a host cancels, and how we treat road closures and bad weather in the north, are on the Cancellation and refund policy page, which forms part of these terms.

6. Guests: what we expect

• Follow the house rules you agreed to at checkout. Rules about families, couples, guest counts, smoking, pets and quiet hours are shown before you book, and breaking them lets the host end the stay without a refund.
• Bring original CNICs for all adults (passports for foreign nationals). Hosts in most districts must keep a guest register and may have to report foreign guests to the police; cooperate with this.
• Only the people named in the booking may stay. Extra guests need the host's agreement and may cost more.
• Treat the place as you would your own. You are responsible for damage caused by you or your party, beyond normal wear. If a host reports damage within 48 hours of checkout with evidence, we may ask you to pay for it and may suspend your account if you refuse without good reason.
• No illegal activity of any kind. Hosts may refuse entry or ask you to leave if they reasonably believe the law or their rules are being broken.

7. Hosts: what we expect

Hosts are bound by the Host Agreement, which forms part of these terms. In short: list only places you own or are authorised to let, describe them honestly, comply with provincial and local rules on letting rooms to travellers, keep the guest register the law requires, honour every confirmed booking, and pay your own taxes.

8. Reviews and content

• Guests can review a stay after checkout; hosts can review guests. Reviews must be honest and about the actual stay. We remove reviews that are abusive, contain personal data, are plainly fake, or are written in exchange for a refund or discount.
• By posting photos, descriptions, reviews or messages you let ibnb show them on the site and in its marketing, without payment, for as long as the content is on the platform plus a reasonable time afterwards. You confirm you have the right to post them.
• We may edit listing titles and descriptions for clarity or translate them into Urdu, without changing their meaning.

9. What is not allowed

• Taking or offering payment outside ibnb for a stay found on ibnb.
• Fake listings, fake reviews, fake identities, or more than one account.
• Harassment, threats, or sharing another user's phone number, CNIC or address without their consent.
• Using the site for any purpose that is illegal in Pakistan, including under the Prevention of Electronic Crimes Act 2016.
• Copying listings, scraping the site, or interfering with how it works.

10. Verification and safety

We verify every account's email address, collect a mobile number, and offer optional CNIC verification. These checks reduce risk but do not guarantee anyone's identity or conduct. Use your own judgement: read reviews, message the host, and tell a family member where you are staying. In an emergency call 15 (police) or 1122 (rescue) first, then tell us.

11. Our responsibility to you

• We will run the site with reasonable care, keep your payment safe until it is released to the host, and handle refunds as the cancellation policy says.
• We are not responsible for the condition of a property, the conduct of a host or guest, injury, loss or damage during a stay, or for events outside anyone's control such as weather, landslides, road closures, power or network outages, strikes, security situations, or government orders.
• Where the law allows, our total liability to you for anything connected with a booking is limited to the service fees we earned on that booking. Nothing in these terms limits liability for fraud or for anything the law does not allow us to limit.

12. If something goes wrong

• Tell us within 24 hours of check-in if the place is materially not as described, unsafe, or you could not get in. Send photos. We will contact the host and may offer a refund, a partial refund or help finding another place. Complaints raised after the stay are harder to verify and may get a smaller remedy.
• We decide refunds and damage claims on the evidence from both sides. Our decision on the money we hold is final as between the platform and the user, but it does not stop either party going to court against the other.
• These terms are governed by the laws of Pakistan. Disputes you cannot settle with us go to the courts of Islamabad, Pakistan.

13. Taxes

Hosts are responsible for income tax and any provincial sales tax on their earnings. ibnb may provide statements of your earnings and may withhold tax from payouts if the law requires it. Guests are responsible for any tax that applies to them.

14. Changes and ending the agreement

We may update these terms. For material changes we will show a notice on the site at least 14 days before they take effect; bookings already confirmed stay on the terms in force when they were made. You can close your account at any time by writing to help@ibnb.com.pk; confirmed bookings and amounts owed survive closure.

15. Contact

Email help@ibnb.com.pk or WhatsApp +92 336 9099340. Legal notices should be sent by email with "Legal notice" in the subject line.